Fortis Insurance

Company Profile

Fortis Insurance Ltd is a leading provider of award-winning personal and commercial lines insurance solutions in the UK. Insuring in excess of 6.7 million customers and working with a range of partners, Fortis is recognised for delivering consistent and high-quality customer experiences.

Maintaining their commitment to excellence, Fortis Insurance Limited won the Incisive Media Gold Standard Award and the British Insurance Awards (BIA) ‘Claims Initiative of the Year' in 2008. They have also been awarded the Insurance Times Award ‘Motor Insurer of the Year' on 6 occasions and the 2006 ‘Commercial Insurer of the Year', and are also winners of the BIA "General Insurer of the Year" award in 2007.

Company Philosophy

They perceive a commitment to long-term partnerships as fundamental to their success - they aim to work with partners to develop a mutually profitable account, while never compromising on quality. Working closely with their business partners, Fortis Insurance develop products and systems to make the most of business opportunities.

The Fortis Onecall 24 hour in-house claims helpline, operating 365 days a year, supports the Fortis personal and commercial lines products. Claim handlers can instruct repairers and suppliers immediately and ensure the policyholder's claim is managed in the most time and cost efficient manner appropriate. Their extensive network of approved repairers and suppliers are allocated to claims in-line with their expertise and work within the Fortis service standards to ensure that all work carried out is guaranteed, increasing your peace of mind.

Their reputation is founded on a commitment to continuous investment in both systems and people. Fortis Insurance have a consistent approach to competitive underwriting which is reflected in our strong underwriting performance. Fortis Insurance are proud of their award winning claims management and product range and their commitment to service excellence - all of their in-house services are a testament to this. In their commitment to providing you with a service that is second to none, Fortis Insurance offer a highly skilled workforce and have been awarded the Investor in People standard for the way in which they develop internal staff.

Company Business Insurance Product Range

Fortis Insurance Ltd provides a range of personal lines and small commercial lines insurance products, all of which are supported with a commitment to providing outstanding customer service.

They have developed a highly competitive portfolio of products, in both personal and commercial lines insurance, that demonstrates a consistent approach to competitive pricing and service excellence.

Current Commercial products include property, liability, motor and other ancillary covers for tradesmen, shopkeepers, offices, surgeries, pubs & restaurants, hair and beauty salons, manufacturers, distributors, leisure establishments, and care homes. Further product developments and enhancements are also planned.

Company Financial Strength

Fortis UK operates as its own separate legal entity and is a robust business with a strong and improving capital position, evidenced by the business ending the half-year 2008 with shareholders funds in excess of £295m, and with continued growth in profitability. Fortis Insurance Ltd has capital in excess of 2.5 times the minimum capital required by the Financial Services Authority (FSA).

Company Regulatory Status

Fortis insurance Ltd is authorised and regulated by the Financial Services Authority (FSA). FSA registered number: 202039.